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Hospital Ward_ Professional Black Head Nurse Wearing Face Mask Does Checkup of Patient's V

Frequently Ask Questions (FAQs)

At Revive IV Therapy our guests always come first. We are committed to ensuring that your spa experience is enjoyable and relaxing. Our policies have been set to be fair and transparent, to guarantee your ultimate satisfaction.

  • Q: What time should I arrive for my appointments?

    • A: Please arrive 10 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

  • Q: What should I do in the case of running late to my appointment?

    • A: If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.

  • Q: What should I do in the case of a cancellation or missed appointment?

    • A: We have a 24-hour cancellation policy on all appointments. Late cancellations are subject to $50 fee or 50% of the service value, whichever is greater. Missed appointments are charged at full value. 

  • Q: What forms of payment do you accept?

    • A: Since our practice is limited to elective vitamin hydration, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa®, MasterCard®, Care Credit™, and Revive IV Therapy gift cards; we do not accept checks.

  • Q: Do you offer gift cards?

    • A: Yes, gift cards can be used toward any service or product offered at Revive IV Therapy (some restrictions may apply). Gift cards not redeemable for cash.

  • Q: What is your refund policy?

    • A: We do not offer refunds on services rendered

  • Q: Is there a safe box or space to put my personal belongings?

    • A: Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Revive IV therapy is not responsible for lost or damaged items.

  • PRACTICE-PATIENT RELATIONSHIP – We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

  • FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!

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